4. Best Practices in Managing an Offshore in Asia-Pacific [APAIE Pre-Conference Workshop 1D]

Date: Mar 22, 2020
Time: 9:00 a.m. – 12:00 p.m.
Hosted By: APAIE 2020
Location: Meeting Room 13, Vancouver Convention Centre
City: Vancouver, BC
Cost: USD 100

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This workshop is a pre-conference workshop as part of the APAIE 2020 conference. Attendees do not need to attend the conference to take part. Interested in furthering your learnings? Registration is still open for this year’s conference!

Learning objectives

Managing a distributed offshore team presents a number of challenges; and the senior members of the University’s respective International teams will explain how they have been successful in overcoming these, operating across different timezones and cultural landscapes. Jointly, we will discuss various best practices in how to manage in-country personnel so that they are well supported, accountable, and enjoy the optimal conditions for their (and your) success. Included in this will be benchmarks for typical in-market staff activity levels, and the kinds of challenges field staff face and how you can help them.

During this session, participants and panellists will discuss the challenges of ensuring that the human resources required to implement a comprehensive internationalisation plan are in place globally, as well as explore considerations of risk mitigation and transition strategies when in country SIOs leave the institution. Challenges such as international taxation implications, cross cultural communications, employment and human resource law and cross border management will be covered and examples of success provided.

Abstract

Amongst the University sector, there is an awareness of the value in employing a network of offshore staff to support the delivery of the internationalisation strategy. One of the biggest determinants of an institution’s results is the skill of the international office in managing activities within the market.

The ability to do so is often stymied due to the governance, management and infrastructure challenges this type of network presents. During this session, participants will discuss the challenges of ensuring that the human resources required are in place globally, as well as explore considerations of risk mitigation and transition strategies when things go awry in-country. From institutions that are "hands off" through to sophisticated, data driven management, many examples and models will be explored.

The generational shift of SIOs must acknowledge the importance of flexibility and non-standard, global HR solutions to support domestic administrative challenges within the internationalisation portfolio. Having an extensive offshore network of university representatives, while highly effective, requires skills and professional standards from the SIO in order to influence university stakeholders.

Challenges such as international taxation implications, cross cultural communications, employment and human resource law, and cross border management will be covered and examples of success provided.
covered and examples of success provided.

Biography

Alex Green, Malaysia | Executive Director – Southeast Asia, Grok Global Services

Alex oversees Grok’s presence in Southeast Asia, based in Kuala Lumpur. Alex has helped dozens of institutions to improve recruitment and partnership outcomes throughout Southeast Asia and China. Previously, Alex worked for the UWE Bristol in increasingly senior roles in student recruitment, agent management and partnership development focused on Asia.

James Aldridge, Canada | Vice-Provost, International, Lakehead University

James serves as Vice-Provost International at Lakehead University in Canada. With campuses in Thunder Bay and Orillia, Ontario, Lakehead is home to nearly 1,000 international students from over 50 countries. James manages teams responsible for international student recruitment, student services, study abroad, international partnerships and the English Language Centre.

Hung Trong, Australia | Head Of International Student Recruitment, The University of Newcastle, Australia

Hung joined The University of Newcastle, Australia in 2017 as Head of International Student Recruitment. Built on the principles of equity, excellence and engagement, the University of Newcastle has a reputation as a world-class institution making an impact within its own region, throughout Australia and across the globe. Hung has been advancing the institution’s student mobility initiatives. He has 20 years of management experience in international education in variety of senior roles in both public and private sectors across Asia.

How to register

  1. Visit https://apaie2020.org/registration/
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